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CUSTOMER SERVICE POLICIES

Builders Grill Supply has built an earnest reputation for supplying quality made products at FACTORY-DIRECT PRICING. The result is outdoor kitchen products that are "Seasoned to Perfection".

We want you to TASTE THE DIFFERENCE from quality cooking and years of enjoyment you'll receive from Olde Native products.

DAMAGED GOODS

Please inspect your shipment very carefully. Once you sign for your shipment from the delivery carrier, the carrier will not honor your claim for damage. Once the products leave our warehouse, the carrier assumes responsibility to deliver the products to you without damage. If they fail to fulfill this obligation, you must file a claim directly with the carrier. If your product is damaged, you must mark on the shipping documents that the products are damaged and refuse the shipment before the carrier has left. All freight claims are the sole responsibility of the customer.

RETURNS

Door, Drawers and accessories
All merchandise must be returned in the original packaging and in resalable condition.

Olde Native Pro Series No Risk Guarantee
We so are confident that you’ll be impressed with the features, quality, and overall appearance of our Olde Native Pro Series Grills, we will offer you our exclusive No Risk, Satisfaction Guarantee on any Olde Native Pro Series Grill.

Olde Native Pro Series Grill No Risk, Satisfaction Guarantee
Purchase any size Olde Native Pro Series Grill and if you are not 100% satisfied, return the grill for full credit.”

NOTES:

Grill must be packaged using the original packaging material, in the original container, and on the shipping pallet for
pickup by our trucking company.
Grill must be received back in our warehouse within 30 days of the purchase date and in unused and like new condition.
Credit will be issued when we determine that conditions Number 1 and 2 above have been met.

GRILL WARRANTY

Olde Native PRO SERIES Grills are covered by the following warranties:
Lifetime parts warranty for stainless firebox, burners and cooking grids. Five- year parts warranty for ceramic infrared back-burner. One-year parts warranty for electronic ignition and all other parts. Warranty does not cover labor, surface corrosion, user neglect or misuse.

To make a warranty claim, please contact our customer service manager at (561) 296-9620.

PRIVACY

We value your personal privacy and will not disclose your information to third-parties. The safety of your transaction is very important to us. We use the most advanced e-commerce technology to protect your information.

MALING/WAREHOUSE ADDRESS

5407 N. Haverhill Road, Suite 336
West Palm Beach, FL 33407
USA

Tel: (561) 296-9620
Fax: (561) 296-9650

WE VALUE YOUR BUSINESS

Our top priority is to ensure that your shopping experience with us is the best available anywhere. We sincerely appreciate your order and look forward to serving you.